Shipping policy

SHIPPING POLICY

Thank you for shopping with Velvet Sway & Co.! We’re excited to get your order on its way. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are processed and prepared for shipment as quickly as possible. Processing times may vary depending on the item, availability, warehouse location, weekends, holidays, and periods of high order volume.

You will receive an order confirmation after your purchase and shipping/tracking information once your order has been dispatched.

SHIPPING OPTIONS

We currently offer the following shipping options at checkout:

Standard Shipping — $8.00

FREE Standard Shipping on orders of $70.00 or more.

Express Shipping — $15.00

Available shipping methods and rates will be displayed at checkout.

Please note that selecting an expedited shipping option does not necessarily shorten product processing time. Delivery estimates begin after an order has been processed and shipped.

ESTIMATED DELIVERY TIMES

Delivery times vary depending on the product's warehouse location and shipping destination.

For orders delivered within the United States, many items are expected to arrive approximately 2–10 business days after shipment, depending on whether the item ships from a U.S. or overseas warehouse.

These timeframes are estimates and are not guaranteed. Weekends and holidays are not considered business days.

MULTIPLE PACKAGES

Some orders may contain products shipped from different warehouse locations. Because of this, items from the same order may arrive separately and at different times. You will not be charged additional shipping simply because an order is delivered in multiple packages.

TRACKING YOUR ORDER

When tracking information becomes available, it will be sent to the email address or other contact information provided with your order. Please allow time for the shipping carrier to update tracking information after your package has been dispatched.

SHIPPING DELAYS

Velvet Sway & Co. is not responsible for carrier delays or delays caused by circumstances outside our reasonable control, including severe weather, holidays, customs processing, transportation disruptions, or other unforeseen events.

If your package is experiencing an unusual delay, please contact us and we will assist you in reviewing the available tracking information.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Velvet Sway & Co. is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows an unusual delivery issue or you believe your package has been lost, please contact us so we can assist you in reviewing the shipment and determining the appropriate next steps.

If a carrier marks a package as delivered but you cannot locate it, please first check around your delivery location, with household members or neighbors when appropriate, and contact the shipping carrier. You may also contact us for additional assistance.

INTERNATIONAL SHIPPING

International shipping availability, rates, estimated delivery times, duties, taxes, and customs requirements may vary by destination. Available options will be shown at checkout when applicable.

Customers are responsible for any applicable duties, taxes, customs fees, or import charges unless otherwise stated at checkout.

QUESTIONS

If you have questions about your order or shipment, please contact Velvet Sway & Co. at:

gigiscustomcreations@icloud.com

We’ll be happy to assist you.